Refund policy
Return and Refund Policy
At Racket Fits, we want you to be fully satisfied with your purchase. We accept returns for both defective and non-defective products within 30 days of delivery.
1. Return Eligibility To be eligible for a return, items must be in new, unused condition and in their original packaging. All original tags and protective seals (like the plastic wrap on racket handles) must be intact.
- Padel Rackets: Rackets with the plastic wrap removed from the handle are considered used and are not eligible for return.
- Footwear: Shoes must be unworn outdoors and include the original, undamaged shoe box.
- Balls: Cans must be unopened and undamaged.
2. How to Initiate a Return To start a return, please email us at [email protected] with your order number and the email address used for the purchase.
Once your request is reviewed (usually within 1–2 business days), we will provide instructions:
- Standard Returns: For most items (rackets, clothing, shoes), we will provide you with a free prepaid return shipping label via email.
3. Refunds and Processing
- Inspection: Once your return is received, we will inspect it within 2 business days.
- Refund Timeline: Approved refunds are processed within 10 business days to your original payment method.
- Fees: There are no restocking fees for any returned items.
4. Damaged or Defective Items If your item arrives damaged or defective, please contact us immediately at [email protected] with photos. We will provide a full refund or a free replacement at no cost to you, including all shipping costs.
5. Final Sale Items explicitly marked as "Final Sale" on the product page are not eligible for return or exchange unless they arrive damaged or defective.
Contact Us
Racket Fits
300 K St NW, Apt 301
Washington, DC 20001, United States
Phone: +1 (510) 423-2850
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)